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May 2016
This place has a nice Italian style theme with a lounge that has computers, and couches and antique items on display. And the best part is the free breakfast, is on stop floor, with a beautiful view of Quito and has an open air ceiling and skylights that allows fresh air to circulate and the sun light illuminate the place. Every one of the staff are super friendly and helpful. Three blocks in either direction of the hotel and you can find greats eats. And a church that can accommodate the entire community, if you need get some cash, the international bank is right across the street. The rooms in the hotel are really comfy, I don't recall an air conditioner or heater. The bathrooms are upgraded. And the room s are modernized but not the point where you feel like you are living in the future. A great place, I stayed there on two different occasions. I will continue to book rooms there if I'm in the area.
September 2019
The hotel is tired and a little short staffed. The hot water is temperamental, one can hear everything going on in the hotel in the rooms (it is likely you would be woken up in the Miller if the night at least once), and the WiFi is fairly unreliable.
Short staff means it is possible that one would be left on the street at night trying to get in, because the single member of staff on duty in the evening was elsewhere in the hotel. In Quito‘s old town, this is not very safe.
The beds are very comfy, however, and the location is good for Quito‘s old town. The breakfast is also decent.
April 2019
Fairly central, and quite clean. Just stay away from the rooms that face the main street or you'll never be able to sleep from the noise. Polite and helpful staff were able to move me to a quieter room. Note, there is no air-conditioning.
July 2017
They didn't have our reservation in their system when we arrived, there was no laundry service, there were $35 extra dollars in taxes that they charged us, and the "shuttle" is little more than an overpriced cab that they will call for you. Overall I felt ripped off. At least they could be honest about their accommodations.
January 2018
The room was infested with bed bugs, management still wanted to charge for the night. We were unwilling to pay for the night we stayed since my wife and I each collected dozens of bites on our exposed hands arms and necks
Management tried to lie and say we brought them
Charge will be disputed in full with the credit card company, and just had to pay a doctor to take a look and state the obvious- that they are fresh bites from bed bugs
STAY FAR AWAY
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