Silver Fern Rotorua Accommodation & Spa

I visited this place back in January. I had a great experience at this motel. The service was great, the room had a really nice interior and the location was perfect. You barely see the road and it was in a quiet location. I also want to thank the owner for putting me in room #7. As a French Canadian myself, I was delighted to have a room between a French Polynesian family and a man from British Columbia. When I was about to leave the motel, I met the Polynesian family first and I was glad to speak to French speaking people in a non French speaking country. That family had a 8 and a half year old daughter and she made my day. Then I spoke to that man from British Columbia and I told him that I was also a Canadian from Quebec. It was nice speaking to him. All in all, I definitely had a great time there with everything that happened there and I would definitely come back if I ever go back to Rotorua.

The only reason i wouldn't give them 5 stars is due to the condensation in the bathroom and spa, there's no extraction fan so we found it wet and cold. The room was a perfect size, close to everything, helpful staff and loved the spa.

I chose the Executive Studio, expecting a nice and spacious room with a large hot tub. The Nespresso machine was a delightful touch. However, I'm uncertain if I received what I paid $260 for. In Room 2, the bathroom doorknob came off, and the toilet paper holder was both wobbly and rusty. Additionally, the rubbish bin in the bathroom hadn't been cleared (I understand it was fully booked and a busy time). While it might be considered an alternative to a tissue box, a pocket tissue was left in the bathroom.

It was a bit disappointing that my stay didn't live up to my initial excitement, as I had hoped to indulge myself by choosing a somewhat luxurious option with this price tag.

Another brilliant stay. The rooms and private pools are always brilliantly clean, modern decor, and comfy beds. The staff are friendly, professional and efficient. Also super helpful with a last minute change to my booking, which wasn't a problem at all. Our family will continue to stay here. Thank you

Had a suite upstairs.
Friendly staff and management.
Good parking spaces even for our visitors.
Free washing machine use which was good.
Rooms were clean beds were clean.
Spa was perfect even thou had a timer to turn off at 10pm.