Tropical Gardens Motel

WARNING - DO NOT STAY AT THIS HOTEL UNDER ANY CIRCUMSTANCES!! Worms in the pool, silverfish in the kitchen, people knocking on our door asking for money. The hotel was being used for crisis/emergency housing, which we were unaware of when making our booking. During our few days stay, police were in attendance, there were regularly guests sitting around smoking with their pets and children running around. We felt extremely uncomfortable and unsafe. We didn't even feel safe to leave our washing in the hotel's dryer unattended. Rooms were outdated. I had to stand on the bed to reach the air conditioner to be able to turn it on and off. Worst experience of staying in a hotel I have ever had.

DO NOT STAY HERE! Zero stars! Negative stars!
Emergency housing, not a hotel.
Worms in the pool. Totally unusable.
Holes in the walls.
Broken tiles.
Drugs being used by the emergency housing residents. Smoke constantly coming in through the huge gap in the door frame.
Cops constantly there taking people away.
People knocking on our door begging for money.
Manager didn't care at all. Said put the chain on. But not safe to leave any valuables in the room. Not safe leaving the room knowing the residents are watching you leave and that your room is fully unattended. Very UNSAFE atmosphere.
Did NOT feel safe leaving my bags in the office while waiting for airport transfers. Didn't trust the staff at all.
Rough neighbourhood. 2 minute walk to DFO, but be back before dark!
Threatened by locals.
Lovely Thai restaurant next door, the owner gasped and laughed when we told him we were staying next door. He even said it wasn't safe.
No food or Bar available. Function space looked like it hadn't been used in years. Everything was old and broken. Dirty birdcages on the upstairs landing.
Dirty linen. No bath mat or face washer. Someone came in and pulled up the beds and took away the towel on the floor (using as a bath mat) but didn't replace the towel or clean anything.
Rooms so old and dirty, NOTHING like the photos.
The manager constantly lied and told us different stories about why the place was so dirty and why there were holes in the walls and doors missing. Manager's huge filthy dog running in and out of rooms.
DO NOT STAY HERE!

Emergency housing in all other rooms but ours. People knocking on our door asking for money. Nearly got robbed down the street getting dinner. Not safe. Manager didn’t care. Our room was damaged so they moved us to another room but made us pay more because it was an “upgraded” room. Broken tiles in bathroom, patched holes in walls. DO NOT STAY HERE!

The Best hotel in Cairns QlD

Rooms and service excellent 💯

Will definitely recommend to friends and families who visits Cairns

I flew down to cairns to have my baby because I live in a remote community, My family & I stayed there for 1month & it was the worst experience ever. Our first 3 days of staying there my sons iPad got stolen from in our room, the day it got stolen we were heading out the door as the house keepers enter our room to clean. When we came back a few hours lately the iPad was gone from the charger next to the bed side table. I went to management straight away & she blamed me for leaving the door unlocked when the housekeepers was the last people in there. Personally I blame housekeepers for taking it because they were the last people on there, after that I felt a bad vibe from one of the house keepers it’s like she was guilty, they even went through my clothes. Management couldn’t do anything about she didn’t even bother to talk her staff instead just blamed me, that was one incident. We had stuff stolen from inside out car and at the back of our car, people parting, fighting & carrying on on hotel premises. 9pm at night I accidentally locked the keys inside our room I tried calling the after hours number over 50 times no on picked up & didn’t even return my call the next day, we had to book another motel for the night for my family. worst motel experience ever. I would not recommend this place to anyone.