Coco Reef Bermuda

This review is for those considering a day pass... I booked a day pass for $110 with high hopes, but was sadly disappointed. I could not believe it, but it's true that you can't even use the hotel towels for that price... The place was pretty with a lot of statues, but it was very dated and a bit run down, in desperate need of updates/renovations. The beach was nice, but the stairs to go down were old and worn and sometimes crooked. There were also areas of the beach where you could see broken concrete. The beach loungers were supportive, but again, some were broken. I'm sure this place was beautiful when they first opened... I assumed I would not encounter food issues as other reviewers had since I was not subject to a time constraint. Unfortunately, I was wrong... the free 2 course lunch that comes with the day pass is the bare minimum. First of all they have 2 different menus. If you're visiting with a day pass, they won't even let you see the other menu, not even to order food and pay for it. The day pass menu is so basic, consisting mostly of sandwiches (that don't mention fries or sides of any sort). I ordered the fish and chips. The fish was literally only seasoned with salt. They did not include the vegetable it was supposed to come with or even tartar sauce... just fish & chips, literally... we ordered the sherbet for dessert that was supposed to come with cream and fruit.. we never even saw dessert & of course the restaurant conveniently closed once we received our orders. Other customers who were staying at the hotel were also dissatisfied with their food/orders...
Cambridge beaches let's you use their facilities for free with spa service, willowbank, grotto bay and many other comparable resorts offer day passes for a fraction of the cost. I thought at least the food and service would justify the hefty price tag to spend the day at this resort, but it's really a complete ripoff!

We got the day pass, coming from the cruise port. It was very far from the port, and it was a GHOST TOWN. The beach and pool were gorgeous, the place was clean as well. Lunch is at 12 and the bar opens at 11. Waited over an hour for our food, never got it because we were gonna be late for the ship. Drinks were overpriced, no towels included either. Zero hospitality whatsoever, we want our money back. That’s $110 x8 people, waste of money and TIME. Don’t come here.

My family and I so enjoyed our stay at Coco Reef Resort Bermuda that I feel compelled to write about it. The property was beautiful, the staff (especially Cathy) were very kind, friendly and helpful. The restaurant staff were superb and the food was delicious. The view we had was fabulous. We will most certainly return to Bermuda and to this resort. This was one of our favorite vacations!

Truly disappointing. Restaurant and management are very disorganized. Made a reservation and expected an a la carte menu but when I got there, table was not ready, also was not made aware that it was buffet only. Bartender at the hotel lobby also did not know how to make a few common cocktails. Took a taxi here from The Reefs and had to take a taxi right out: no dinner and not even a drink. Too bad this place has gone downhill. I would not recommend a dinner here. Definitely not even a cocktail. Vibe is incredibly bad.

We were a group of 8 purchasing a "resort for the day pass" coming to port on a cruise.
Upon arriving the entire lobby was under renovation with workers everywhere and materials all over the floor. We didn't see a hotel guest at all and felt we were the only party there.
No-one met us on the beach for assistance as promised by the front desk. No towels are included!
Restaurant food was good and service there was wonderful.
Unfortunately I do not recommend this for a good resort experience for the monies we paid for "Resort for a Day"