Lovely friendly and helpful team. Nothing a problem. Room very clean and food brilliant with great atmosphere. View was stunningly beautiful over harbour and sky scene. Quiet and totally totally recommended.
We found the hygiene and bed comfort all basic needs etc all great. For a family room we would expect a sofa, we found the rooms dated and could hear noise clearly. The breakfast was not good at all and we did have this refunded. Customer service needs improving also. Its generally a nice place but many improvements could be made.
Nice hotel and great value. Certainly not a five-star hotel. But given the price, this is a good value. Location is fantastic. Walking distance to lots of restaurants and shops. Very close to downtown. I would recommend it. Definitely a place we would stay again, if visiting Auckland New Zealand.
Very friendly service. Beds are so comfortable and the rooms are pristine. Add to this the free parking in Auckland!
Down stairs room. Very noisey. Water for bath only tepid. Staff good. Rooms could do with refurbishment particularly bathroom.
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