Good location, staff very helpful. Bathroom a bit small. Could do with some modifications to bar and meal area. Otherwise nice place to stay. I think three star fits.
This is a hotel in need of some decent maintenance and an update and refresh. It feels run down and poorly maintained. Rooms are well laid out but too small and cramped. The bathrooms are tiny with barely enough room to move. The restaurant is also very small with no atmosphere. You would only eat here if you had to. Food is of average quality and overpriced.
The bar is OK but small and expensive. The nearest other restaurants and bars are about a 15 min walk away.
The gym is limited in its equipment with some missing or broken.
Overall it's hard to find anything to recommend about this place other than the free WiFi which works well.
The worst place I've ever been too for a hotel the money I paid to stay two nights then had to pay for parking each night separately when a car park should come with your booking it should not be a separate cost then had to pay separately for a cot even though I paid for 4 adults 1 kid and 1 infant so cot should have been in room for free not $30 for each night also when I've paid for 6 people, the shower door was broken in our room,the windows were dirty not cleaned properly or if at all,you only have 7 channels on the TV,The microwave took forever to heat up, The washing machine/dryer took most of the night to dry my 3month Olds clothing,there's no extra sheets,blankets,or towels food was average for the price this is worse then a motel the spa downstairs was broken had no sign up to state out of order it wasn't heating up at all my room was the executive 2bedroom suite on level 20 which to me I would probably call a 1 and a half bedroom it was small the only thing I liked about the room was the bed and the outside view on the balcony as to why i have given a star other then that I would not recommend to anyone with my experience and the amount I had paid to have a great couple of days with my family but the whole stay overshadowed that.I did in fact notified the front desk and manager of these but they were very blunt and I felt uncomfortable I thought the Asian reception lady was very rude and not helpful.very disappointed for a hotel that supposedly prides itself on 4 1/5 stars unprofessional and never met it's standards first and last time there lesson learnt😦😡😤😕👎there was other things but I'll leave it at that just shocking and ridiculous...!!!!!!!!
Would have given 4 starts but the reception staff (or just one in particular) and the pillows and bed let the place down.
good points are it is a modern hotel with great ambiance and reasonably clean , 2 bedroom apartment was a reasonable size nice furniture etc
bad points are the elevator broke down while people were in it, stuck for 30 mins :O , the pillows are bloody hard as rocks! my word never had such a terrible pillow most hotels i go to are so fluffy and comfy. the bed wasn't much better either. toilet door lock was broken which was an issue having 30 odd people in the room (hotel party) so lack of privacy in that department...
most stand out bad point was the foreign receptionist needed to relax and smile more. seemed a bit too much of a serious suzy and Nazi like and not friendly, of all staff the receptionist is the face of the hotel, usually the first face the guest sees so it is important they are approachable and friendly.
not the worst place to stay but wouldn't go boasting about it to friends either..
Customer service and room was great. Excellent all round with parking around the corner.
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