+ All the staff was always friendly, well informed and had a smile on their faces. As it should be, but unfortunately not the standard nowadays.
+ The hotel and room design is unique and stylish and fits the history of the building.
+ Ideal central location.
+ Nice, soft queen bed. Big shower with a pleasant water pressure.
• Good to know. The gym consists out of 2 small spaces/rooms. A creative solution given the little square meters available.
• Nice to know. The rooms don’t have baths. There is a complementary jacuzzi you could book. In the end we didn’t use it.
• We didn’t book breakfast as Auckland has a lot of great breakfast restaurants we liked to check out.
One of THE most pleasant hotels I have stayed in. Beds were amazingly fantastic. The staff were so friendly. Location perfect. Would definitely go back there next time I'm in Auckland. Can't wait to return
Hotel is very conveniently located, slap bank in the middle of the city. We arrived early, 6.30 in the morning from the airport. We had taken the airport bus which drops you within a few meters of the hotel. We expected to leave our luggage, but in fact they put us in a room straight away.
The room was on the front. I must say it was very small, and despite the small size, they put in a couple of huge chairs which make it difficult to move around the room.
We ate breakfast, this was good though pricey. All our meals for the next three days were at city restaurants or cafes.
This hotel is absolutely amazing. So beautifully decorated. The food is delicious. Great location. I got the junior suite cause it really wasn’t Much more expensive than the lesser rooms and it was super spacious with s lovely lounge room. Really lovely touch with the beautiful teapot and proper teacups to tie in with the history of the building. But what must be absolutely highlighted here is the service. My god. Every hotel in the world needs to take a leaf out of their book.
Heartfelt. Knowledgeable. Consistent. From the amazing concierge to the breakfast staff to the lovely young tech support man who fixed the tv. All make eye contact. Know your name. Smile. Are informed about the hotel and go out of their way. Just amazing. Well done grand Windsor Auckland.
Loved staying here. Staff friendly but very professional. Luxurious hotel. Tastefully decorated. Lovely personal touches. Room was big. Would highly recommend staying here
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